Legal
Account & Data Deletion
Last updated: 13 July 2026
You can delete your Gloss Ride account and personal data at any time. This page explains how to request deletion, what is removed, and what we are legally required to keep.
Option 1 — Delete in the app
- Open Gloss Ride and sign in to your driver account.
- Go to Profile → Security (Password & account settings).
- Tap “Delete Account” and confirm. Your account is scheduled for deletion immediately.
Option 2 — Request by email
- Email privacy@glossride.com from the email address on your account, with the subject “Delete my account”.
- Include your registered name and mobile number so we can verify it's you.
- We confirm and process your request, and email you when it's complete.
What gets deleted
- Your profile and login: name, mobile number, email and password.
- Your vehicle and referral details.
- Marketing preferences and device identifiers linked to your account.
What we must keep, and for how long
Some records must be retained even after deletion to meet Singapore legal, tax and anti-money-laundering obligations. These are kept in restricted, secure storage and are not used to contact you:
| Data | Why | Retention |
|---|---|---|
| Transaction & payout records | Tax and anti-money-laundering law | At least 5 years |
| KYC / identity verification records | Regulatory compliance | At least 5 years |
| Records needed for a legal claim or dispute | To establish or defend claims | Until resolved |
Payment and card processing records held by Stripe are subject to Stripe's own retention policies.
How long it takes
Your account is deactivated immediately on request. Personal data that we are not required to retain is deleted or anonymised within 30 days. We will email you to confirm once this is done.
Need help?
If you have any trouble, contact support@glossride.com and we'll assist you.